Shipping policy

All orders are shipped from warehouses located within the United States.

Contact Information:
Homlux
1045 Hickory Park St
Las Vegas, Nevada 89138
United States
Phone: +1 702-956-4858
Email: info@homlux.shop

1. Order Processing & Confirmation
All orders are processed within 1-2 business days (excluding weekends and holidays) after your order and payment are confirmed. You will receive an order confirmation email once your order is successfully placed.

2. Shipping Destinations
We currently only ship to addresses within the contiguous United States (the lower 48 states). We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or international addresses.

3. Shipping Costs & Taxes

  • Orders under $168.00: A flat-rate shipping fee of $10.00 will be applied.

  • Orders of $168.00 or more: Qualify for FREE Standard Shipping.

  • Taxes: All product prices on our website include all applicable sales taxes. The price you see at checkout is the final price you pay, with no hidden fees.

4. Shipping Carriers & Delivery Time
We partner with reliable national carriers such as FedEx, UPS, or similar services. Once your order leaves our warehouse, the estimated delivery time is 3-5 business days within the contiguous United States. You will receive a shipping confirmation email with a tracking number and link as soon as your order is on its way.

5. Delivery Service
Our standard delivery service is Threshold Delivery. This means the carrier will deliver the package to the first dry area at your delivery address, such as your front porch, garage, or building lobby. This service does not include: moving items up or down stairs, in-home placement, unpacking, assembly, or removal of packaging materials. It is the customer's responsibility to ensure the item is brought inside.

6. Important Delivery Information

  • It is the customer's responsibility to ensure someone is available to receive the delivery and to inspect the packaging for any visible damage at the time of delivery.

  • If the packaging appears significantly damaged, please note the concern on the carrier's delivery paperwork (e.g., "package damaged") before signing.

  • While we provide reliable delivery estimates, Homlux cannot be held liable for delays in transit caused by the carrier, weather, or other unforeseen circumstances.

  • For any issues with damaged or incorrect items received, please refer to our 'Return & Refund Policy' for detailed instructions on how to report the problem and request a resolution.

7. Policy Updates
Homlux reserves the right to update this Shipping Policy at any time. The policy effective on the date of your purchase will apply to your order.